Our Matching Process
Finding the right support shouldn't be a lottery. Our simple, person-centered process ensures you're matched with a carer you can trust and connect with.
1. The 'Cup of Tea' Chat
It all starts with a conversation. We’ll have a free, no-obligation chat (in person or over the phone) to understand your needs, goals, and what a great day looks like for you. We'll discuss your preferences, from personality traits in a carer to specific cultural or language needs.
2. The Perfect Match
Based on our chat, we dive into our carefully selected team to find a small number of support workers who are a great fit. We consider skills, experience, location, and—most importantly—personality. We’ll then introduce you to the proposed carer(s) so you have the final say.
3. A Smooth & Supported Start
Once you’re happy with your match, we handle all the coordination. We set up the schedule, create a clear service plan, and ensure your carer is fully briefed. Our First-Visit Fit Guarantee ensures that if it’s not right, we’ll make it right.
Ongoing Support & Communication
Our support doesn't stop after the first visit. We're your partners for the long haul.
A Single Point of Contact
You'll have a dedicated care coordinator who knows you and your situation, so you're not explaining yourself to a new person every time you call.
Clear Communication
We provide clear, concise service notes after each visit and can arrange regular updates for family members, so everyone stays in the loop.
Easy Adjustments
Needs can change. Our No-Awkwardness Switch Policy means you can request a change in your support worker or services easily and discreetly.