Privacy Policy
Red Maple Care is committed to protecting your privacy. This policy outlines how we collect, use, and store your personal information.
We respect your rights under the Privacy Act 1988 (Cth) and the Health Records and Information Privacy Act 2002 (NSW).
Our Website
Information submitted to our website is used to process your enquiries.
- •Stay Informed: We may send you newsletters with helpful updates. You can unsubscribe at any time.
- •Your Safety: We do not pass your information to third parties unless required by law.
- •Links: We are not responsible for the privacy practices of external websites linked on our page.
Keeping Your Information Safe
Red Maple Care takes all reasonable steps to protect your data from loss, misuse, or unauthorised access. We treat your information with the highest level of care.
Data Storage & Retention
Your information is stored securely in either electronic format (on secure servers) or hard copy (in locked cabinets).
- •Retention: In line with NSW health regulations, we keep adult health records for 7 years.
- •Disposal: Information is securely destroyed when it is no longer needed.
Client Information
To provide you with the best possible care, we collect specific details such as:
- •Name, address, and date of birth
- •Contact details (Phone/Email)
- •Health records and medical history
- •Next of Kin or emergency contact details
This information remains private and confidential and is only used to support your care.
Sharing Your Information
To ensure you receive the best support, we may sometimes need to coordinate with:
- •Allied health professionals (e.g., Doctors, Physiotherapists)
- •Specialist care providers
We will not share your health information without your consent unless it is a legal requirement or an emergency.
Accessing Your Records
You have the right to see your information or ask for corrections. Under NSW law, we will respond to your request within 45 days.
Questions or Concerns?
Your privacy is very important to us. If you have any questions or feel your privacy has not been respected, please contact our team immediately. We are here to help.
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